FAQs

We ship to all locations in Canada and the USA. Please view our Shipping Policy for further details.

Harmonic Arts stands behind the quality of our products! If you are unsatisfied with the quality of any of your items, please contact us at help@harmonicarts.ca

View our Refund Policy page for more information.

Shiptection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with ShipTection to offer added assurance that you’re supported, no matter what. ShipTection can be added during checkout.

Purchased ShipTection and looking to file a shipping issue claim? Please contact claims@shiptection.com or File a Claim Here

Yes, ShipTection is underwritten by an insurance company. In order for Shiptection to extend shipping protection to a consumer, Shiptection’s licensed producer (OSIS) procures a cargo insurance policy via authorized insurance underwriters (“the Underwriters”) and the Underwriters designate Shiptection as the named insured. The Policy extends coverage to online purchases that are lost or damaged while in transit or “porch pirated” (meaning the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed) where the transportation of such purchases is tracked.

ShipTection’s terms and conditions are listed here: https://www.shiptection.com/policy

ShipTection covers damages. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

Purchased ShipTection and looking to file a damage issue claim? Please contact claims@shiptection.com or File a Claim Here

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

ShipTection protection covers items that are lost, damaged, or stolen in transit.

Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.

What are the filing time frames?

• Time to File: 90 Days from Date of Shipment
• Lost Shipments: Wait 14 Days Domestic; 30 Days International Shipment
• Damaged Shipments: Can Be Filed Immediately

You can read the full list of items that aren’t covered here: ShipTection Policy.

Filing Time Frames:

• Time to File: 90 Days from Date of Shipment
• Lost Shipments: Wait 14 Days Domestic; 30 Days International Shipment
• Damaged Shipments: Can Be Filed Immediately

You can read the full list of items that aren’t covered here: ShipTection Policy.

If your order is lost, damaged, or stolen and you insured your order with ShipTection at checkout, you can file a shipping issue claim by contacting claims@shiptection.com or by filing a claim directly with ShipTection here.

If your ShipTection protected order ends up lost, damaged, or stolen, ShipTection’s expert support team helps ensure that your order gets replaced or refunded as preferred. You can file a shipping issue claim by contacting claims@shiptection.com or by filing a claim directly with ShipTection here.

Many of our products have a Natural Product Number (NPN). This means that the product is registered as a Natural Health Product (NHP) and the health claims we’re making about the product have been reviewed and approved by Health Canada.

Some of our powdered products may be clumping due to moisture being introduced to the product. To effectively control moisture within the package, the use of a desiccant is recommended. It is included in the package and should be kept with the product while stored, tightly closed when the product is not in use.

If your product has hardened, we suggest one of the following solutions: 

1. Safely 'chip' at or scrape the hardened product with a dry spoon to loosen.  
2. Run larger chunks through a coffee grinder or blender, or blend them into smoothies. 
3. Remove the desiccant before adding a small amount of boiling water to the jar. Stir into a paste and store in the fridge (use within 2-4 weeks).

While we do not work with products that contain gluten in our facility, we are not certified gluten free. Our suppliers may process gluten and/or allergen containing products in their facilities. For this reason we are unable to guarantee any of our products are gluten or allergen free.

We work hard to source top quality, organic products. We seek out providers who use sustainable harvesting and growing practices.

The herbs in our blends taste great and work together to produce the highest health benefit. We aim to be top quality, effective and delicious!! All our products are free from additives, preservatives, and chemicals.

Read more on our About Us page.

Many of our products are safe for children and pregnant and breastfeeding women, but we recommend you speak to your primary health care provider for professional advice to determine which are safe and suitable for you.

Please visit our Store Locator page to find a store near you that carries our products.

Harmonic Arts screens all potential suppliers before entering into any new business relationship. We look at their growing and processing facilities, as well as the treatment of employees. We work hard to ensure the quality, sustainability and ethical impact of all our products.

Our QA Manager inspects every incoming product to ensure it meets our high standards. Certificates of Analysis, received with each new lot, show testing for heavy metals and micro-organisms. Information on growing conditions, harvesting, and drying practices is also sometimes provided. Available information will vary from product to product based on regulatory requirements.

We also do random spot testing through our own non-affiliated labs. This extra step ensures the consistency, integrity and accuracy of the COAs.

In short, Concentrated Mushroom powders are extracts made from 100% fruiting body mushrooms. They are more potent then steam extracted mushroom products, with a wider variety and higher concentration of active compounds. 

Concentrated Mushroom Powder: This process uses a water and/or alcohol menstruum to extract the mushrooms' medicinal compounds. The resulting liquid is spray dried, producing a highly-concentrated, water-soluble powder. This product is easily dissolved in liquid or can be added to foods and drinks.

Suggested use: 1/8-1/2 teaspoon, 1 time daily.

Steam-Extract Products: The entire mushroom is steam-treated to extract the medicinal compounds and make them bioavailable. It is then ground into a fine powder for easy consumption.

We offer a 15% off coupon when you sign up for our newsletter. When you subscribe, you'll be the first to know about exclusive deals, product launches, wellness tips, inspiring recipes, and more! 

We have a student discount program that is run in partnership with several herbal medicine schools. If your school is interested in participating, please have the school's administrator contact us with a request at insidesales@harmonicarts.ca

We offer wholesale accounts to practitioners, retailers and manufacturers. If you would like to apply for a wholesale account, please fill out the Wholesale Application Form.

1% for the Planet is an organization that represents a global network of businesses, individuals and environmental partners tackling our planet's most pressing environmental issues. Through our partnership with them, 1% of very Elixir sale goes directly to the Cumberland Community Forest Society. These contributions directly support forest and habitat conservation efforts in our hometown of Cumberland, BC.