Shipping policy

Shipping Within Canada

Orders are shipped via UPS, FedEx, or Canada Post at Harmonic Arts' discretion. To qualify for free or reduced shipping, your order subtotal must meet the threshold before taxes and after any coupons or discounts are applied.

Canadian provinces

Orders over $75 ship free. For orders of $75 or less, shipping options and costs are shown at checkout.

Yukon, Northwest Territories, and Nunavut

Order subtotal	Shipping
Over $250	Free
Over $75, up to $250	$15 flat rate
$75 or less	Shown at checkout

Taxes and Export Compliance

The customer is responsible for all federal and provincial shipping-related taxes. By placing an order, you agree to comply with all Canadian export laws that apply to the products you purchase or receive.

United States Shipping

As of August 13, 2025, Harmonic Arts has paused shipping to the United States due to recent changes in US import rules. We value the support of our American customers and are keeping a close eye on the situation. We'll share any updates here.

Processing and Delivery Times

Orders take 1–3 business days to process before they ship. Transit times shown at checkout are estimates and don't include processing time.

We can't guarantee delivery timelines, as carriers across Canada continue to experience delays beyond our control. For updates, use the tracking details in your shipping confirmation email and follow up with the carrier.

We do not refund shipping costs for carrier delays.

Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order, including any unit, suite, apartment, buzzer, or PO box number. Orders that are delayed, undeliverable, or returned because of an incomplete or incorrect address are the customer's responsibility.

Once an order has shipped, we're unable to change its shipping address. We do not refund shipping costs for incomplete or incorrect addresses, or for packages marked delivered but not received.

Undeliverable and Returned Orders

If a carrier can't deliver your order and it's returned to us, we'll contact you by email. Once the parcel arrives back at our warehouse, you can choose one of the following:

• Refund: We'll refund the amount you paid for the products. Refunds are based on the price charged at checkout after any coupons, discounts, or promotions were applied, not the full retail price. The original shipping fee is non-refundable.
• Reship: We'll send your order to a corrected address. A new shipping fee will apply.

If we don't hear from you within [14] days of the parcel arriving back at our warehouse, we'll issue a refund for the amount paid for the products, minus the original shipping fee.

Tracking updates and automated notifications may not immediately reflect a returned parcel. If you receive a delivery notification but haven't received your order, please contact us at help@harmonicarts.ca.

Refused Deliveries

If you refuse delivery of your package, the cost of returning it to Harmonic Arts will be deducted from your refund.

Lost, Stolen, or Damaged Packages

We encourage you to add shipping protection with ShipTection at checkout for an additional fee. You can learn more about ShipTection in our Help Center.

If you didn't purchase ShipTection and your package is lost or arrives damaged, we're happy to file a claim with the carrier on your behalf. Carriers insure parcels against loss and theft up to $100 CAD at their discretion. ShipTection is not available for wholesale orders.

If your order hasn't arrived within 2 weeks of receiving your shipping notice, please contact us at help@harmonicarts.ca.

Out of Stock Items

Payment is pre-authorized when you place your order and completed when it ships. If an item is unavailable, we'll remove it from your order before your final payment is processed.

Add-Ons and Substitutions

Due to high order volume, we can't add items or make substitutions once your order has been confirmed at checkout.