Refund policy

(Not Applicable for Wholesale Customers)

If you purchased product(s) directly from our online store, please refer to the Online Store Purchases section below for information on eligibility and the steps to begin a return. 

Online Store Purchases

We want you to be happy with your Harmonic Arts experience. If you need to return a product purchased directly from our online store, please review our policy below: 

Items Eligible for Return or Store Credit:

• Unopened Products: Must be initiated within 30 days of purchase. Items must be unused and in their original packaging. 
• Opened Products (Quality Concerns): Generally non-refundable, unless the item was purchased within the last 30 days and has a confirmed product defect or quality issue. 

Items Not Eligible for Return:

• Items purchased more than 30 days ago. 
• Special Sizes: 454g and 500ml products.
• Clearance Items: All sales are final.
• Improper Storage: Products exposed to heat, moisture, or sunlight after delivery.
• Third-Party Purchases: Items bought via Amazon or other retailers must be handled through their respective return channels. 

The Details:

• Shipping: Return shipping costs are the customer's responsibility unless the return is due to our error or a product defect. Original shipping and insurance costs are non-refundable.
• Authorization: All returns require prior authorization from our team. 

How to Start a Return:

If your purchase meets the criteria above, please email our team at help@harmonicarts.ca with the following details: 

• Order Number 
• Product Status: (Unopened or Opened) 
• Reason for Return: If the product is opened, please provide a brief description of the quality concern or defect. 
• Photos: If the product is opened or damaged, please attach clear images of the issue. 

Our team will review your request and respond within 2 business days. 

Refund Process:

• Eligibility: Refunds or store credits for opened products are issued at our discretion for verified quality issues or defects reported within 30 days of purchase. 
• Processing: Once your return is received and approved, refunds are issued to your original payment method. 
• Non-Qualifying Returns: If an item is returned and found to be ineligible (e.g., used, opened without a defect, or outside the 30-day window), a refund or store credit will not be issued. 

Amazon & Third-Party Retailers Purchases

Harmonic Arts does not accept returns for products purchased through third-party retailers, including duty-free locations such as those at Vancouver International Airport and Amazon. If you purchased a Harmonic Arts product from a retailer, please contact that retailer directly to inquire about their return policy, as their terms and conditions will apply. 

Lost, Stolen or Damaged Products 

Please review our Shipping Policy >

Additional Notes

• We reserve the right to refuse returns that do not meet our policy.
• Harmonic Arts may update this policy at any time without notice.

Wholesale Customers

To review our Wholesale return and refund policy, please review our wholesale policy.

 

Policy updated: February 11, 2026