Frequently Asked Questions
Who can I contact if I'm having any issues?
Who can I contact if I'm having any issues?
Please reach out to wholesale@harmonicarts.ca
How can I review that my account profile is accurate?
How can I review that my account profile is accurate?
Please reach your account profile by clicking the Profile/Account icon in the top right corner. Then click it once more and select "Profile" to review all of your account information on file. If any of information we have on file looks to be inaccurate, please fill out this form to request a change.
My account information is incorrect. How do I change it?
My account information is incorrect. How do I change it?
If any of information we have on file looks to be inaccurate, please fill out this form to request a change.
How do I add a saved payment method?
How do I add a saved payment method?
Please follow the steps in this how-to-guide.
How do I know if I have access to wholesale ordering on the new website?
How do I know if I have access to wholesale ordering on the new website?
Once your access has been granted, you'll receive an email confirmation. The email subject to look for is "Welcome to Wholesale ordering with Harmonic Arts".
How do I get access to wholesale ordering on the new website?
How do I get access to wholesale ordering on the new website?
For Existing Wholesale Accounts:
- If you've received an email with subject line: "Welcome to Wholesale Ordering with Harmonic Arts" you can proceed to login and begin ordering.
- If you haven't received an email from us, confirming your access, please fill out this form. Once approved, you'll receive an email.
For New Wholesale Accounts:
Please fill out our new application form to receive access to wholesale ordering.
Can I still order from the old website?
Can I still order from the old website?
You can still order from the old website until July 28, 2025. Thereafter, we will be retiring the website. We encourage you to request access to our new website as soon as possible to ensure a seamless transition.
Old website: www.wholesale.harmonicarts.ca
Where can I review your Wholesale Policies?
Where can I review your Wholesale Policies?
Please review our wholesale policies here.
What is the minimum order value for wholesale orders?
What is the minimum order value for wholesale orders?
To ensure efficiency in processing and shipping, we require a minimum wholesale order of $350 CAD after discounts and before taxes. This minimum applies to both new and repeat orders and helps us maintain competitive pricing and free shipping for our valued partners. We do not split shipments below this amount.
